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Jan 12, 2012 When you have problems downloading apps from the App Store, if you have anti virus software installed, disable that. And try turning off the Firewall in System Preferences Security. And make sure you have logged out of iTunes before logging into the App Store. With the iTunes app open, from the menu bar top of your screen click Store Sign out. Kindle for Mac reading app gives users the ability to read Kindle books on a beautiful, easy-to-use interface. You’ll have access to over 1,000,000. books in the.
Use Apple Music to download music or add it to your library
To use Apple Music, you must subscribe to Apple Music.
On your iPhone, iPad, iPod touch, or Android device
- On your iPhone, iPad, or iPod touch, open the Music app. Or on your Android device, open the Apple Music app.
- Find music that you want to add to your library.
- To add a song to your library, tap the add button . To add an entire album or playlist, tap +ADD.
- To download music so that you can listen to it offline, add it to your library. Then tap the download button .
- If you want to access your music library across all of your devices, turn on Sync Library.
On your computer
- Open the Music app or iTunes.
- Find music that you want to add to your library.
- To add a song to your library, click the add button . To add an entire album or playlist, click +Add.
- To download music so you can listen to it offline, add it to your library. Then click the download button . Or find a playlist in the sidebar and click the download button .
- If you want to access your music library across all of your devices, turn on Sync Library.
Buy music from the iTunes Store
If you don't subscribe to Apple Music or want to buy a song, purchase music from the iTunes Store.
On your iPhone, iPad, or iPod touch
- Open the iTunes Store app.
- At the bottom of the screen, tap Music.
- Find the song or album that you want and tap the price to buy it.
- The music appears in your library in the Apple Music app. To download music so that you can listen to it offline, tap the download button .
On your Mac using macOS Catalina
- Open the Apple Music app.
- Use the Search bar to find the song or album that you want.
- Click the iTunes Store button below the volume controls. Don't see the iTunes Store?
- Click the price to buy the song or album.
- The music appears in your library. To download music so you can listen to it offline, find the song or album in your library, then tap or click the download button .
On your PC or on a Mac using macOS Mojave or earlier
- Open iTunes.
- Choose Music from the pop-up menu, then click Store in the navigation bar.
- Find the song or album that you want and click the price to buy it.
- The music appears in your library. To download music so you can listen to it offline, find the song or album in your library, then tap or click the download button .
If you don't see the iTunes Store on your Mac
- Open the Apple Music app.
- In the menu bar, choose Music > Preferences.
- Go to the General tab and select iTunes Store.
- Click OK.
Learn more
- Add music to your Apple Watch.
- Redownload music that you already purchased.
Apple Music availability might vary by country or region. Learn what's available in your country or region.
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If you experience a problem with music, movies, TV shows, books, or apps you purchase from iTunes or the App Store, you can request a refund directly from Apple. You'll need to have a valid reason for the request—it's not meant to be a way to get free trials or short-term use— but if you buy something by accident, buy the wrong thing, or get the wrong thing, or don't get anything, it's how you get your money back.
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Note: You can only report problems on items you purchased within the last 90 days.
What happens when you report a problem
![Apps Apps](/uploads/1/2/6/1/126153733/113601864.jpg)
When you report a problem with an app, you're given up to six options to choose (depending on the app or in-app purchase). The option you choose for reporting an issue with an app will determine what Apple will do next. In some cases, you will submit a refund directly. In other cases, you'll be directed to the developer's website for additional support. You might be redirected back to the app or game so you can redownload it if it didn't appear on your device.
Here is a list of the problems you can report and the action it will provide:
- I'd like to request a refund - If you aren't happy with the app or game, you can try requesting a refund. Just fill out the form describing why you would like a refund and then click Submit. It's up to Apple's discretion whether they will refund your money or not depending on the issue.
- I didn't authorize this purchase - 'If you were charged without your authorization, we'd like to help you as soon as possible. Visit iTunes Store Support to find out which contact methods are available for immediate assistance.' The link takes you to the iTunes Store support page
- Didn't receive or unable to find purchase within app - (for in-app purchases) 'If you're having issues with this app, please contact the app's developer directly, they may have more specific troubleshooting steps for their app. Click on the App Site button to open the developer's support page.' The link takes you to the app's website.
- App (or in-app) fails to install or won't download - 'If you're having issues with this app, please contact the app's developer directly, they may have more specific troubleshooting steps for their app. Click on the App Site button to open the developer's support page.' The link takes you to the app's website.
- App doesn't work or behave as expected - If you're having issues with this app, please contact the app's developer directly, they may have more specific troubleshooting steps for their app. Click on the App Site button to open the developer's support page.' The link takes you to the app's website.
How to get a refund using your iPhone or iPad
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Apple hasn't built any links to problem reporting into the iTunes Store or App Store apps, so you're stuck using the web on your iPhone, iPod touch, or iPad as well. If it's more convenient, you can go directly to problem reporting via your email receipt.
- Launch Mail from your Home screen (or your preferred email app of choice).
- Search for 'Your receipt from Apple' if it's not immediately visible.
- Tap on the receipt for the purchase your want refunded. (Unless you remember the date, there's no way to tell which receipt is which unless you tap it to open it, so you might end up tapping a lot...)
- Tap Report a Problem next to the purchase you want to report. You will be redirected to Apple's problem reports page.
- Enter your Apple ID and password when prompted.Source: iMore
- Tap Choose Problem and select a problem from the menu.
- Follow the prompt to either submit the problem, visit iTunes Store support, or contact the app developer directly.Source: iMore
You should hear back from Apple within a few days to a week with whether your request for a refund is approved.
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How to get a refund using the web
If you're not at your computer, or simply prefer to sidestep iTunes, you can still request a refund using any web browser.
- Go to Apple's problem reports page.
- Log in with your Apple ID user name (typically your email address) and password.
- Select the appropriate tab—all, music, movies, TV shows, apps, or books.Source: iMore
- Select Report a Problem to the right of the purchase you want a refund for.
- Click on Choose Problem and select your problem from the menu.
- Follow the prompt to either submit the problem, visit iTunes Store support, or contact the app developer directly.Source: iMore
You should hear back from Apple within a few days to a week with whether your request for a refund is approved.
How to get a refund using iTunes on Mac or Windows
You can also try to get a refund by visiting your iTunes account in iTunes on Mac or PC.
Note: On macOS Catalina, these steps are all the same, except that you go through the Music app, as iTunes itself is gone.
- Launch iTunes on either your Mac or Windows PC.
- Click on Account in the menu bar.
- Click on View Account.Source: iMore
- Type in your Apple ID and password when prompted.
- Click on See All under your Purchase History.Source: iMore
- If you don't see the app you want, you'll need to choose your date range from the drop-downs under Purchase History.Source: iMore
- Click More next to the app for which you want a refund.
- Click Report a Problem when it appears below the app name. You'll be taken to a webpage in your browser of choice.Source: iMore
- Select Request a refund under the 'What can we help you with?' drop-down menu.
- Click a reason in the second drop-down menu such as 'I did not mean to buy this' or 'My purchase did not work as expected.'Source: iMore
- Click Next.
- Click the circle next to the piece of content you want to return.Source: iMore
- Click Submit.Source: iMore
You should hear back from Apple within a few days to a week with whether your request for a refund is approved.
Note on refunds
App Store refunds typically take a day or two to process and you might get contacted by Apple support to verify the reason for the request. If you have any questions, let me know in the comments!
Updated February 2020: Updated for iOS 13 and macOS Catalina.
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My heartThis timelapse of macOS 10.0 through 10.15 is a nostalgic wonder
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The very first version of macOS, or Mac OS X as it was known, arrived almost 20 years ago. This video takes us through every major update the Mac has seen since in one amazing timelapse.